The professional bit

I’m Gareth, a Milton Keynes based service management specialist with a long track record leading high-performing support teams, improving service operations and stabilising complex technical environments. Experienced in enterprise-scale incident, problem, change and request management, with proven success modernising ITSM tooling, strengthening security processes and elevating customer experience. Skilled at collaborating with project managers, engineers and product teams to deliver commercially viable, secure and resilient services. Adept at driving service improvements, establishing ITIL-aligned processes and acting as a trusted escalation point for critical events.

Why this site?

I decided it made sense to make a blog to track some of my personal projects I’m working on. In my professional life as a Service Delivery Manager, documentation is king, and it should be no different when it comes to home projects. Be it messing around with home automation, creating data visualisation from my electricity suppliers API, or even a bit of DIY, I find it helps to have a place to document what I’ve been doing. By having clear documentation of what I’ve built, it helps solidify in my mind what I’ve learnt. It’s also incredibly useful for when something inevitably goes wrong in the future!